If your first email address was an @rocketmail.com, @hotmail.com, @yahoo.com or something other than @gmail.com please give yourself a hi-5 for me. I believe by know you know how making emailing mistakes can hurt. But still, if you have sent an email message and received no reply read on.
Email is the first serious thing many of us did on the internet and according to Facebook, email is still the most popular activity on smartphones around the world.
Smile; recent surveys show that there are more active email users in our planet than Facebookers and Tweeps (twitter users) combined.
Every second, over 2 billion emails are sent around the world but a whopping 30% do not get opened, let alone replied to! What’s wrong?
As 2016 comes to a happy close for many and a sad one for the rest, I want to talk about just two of the common emailing mistakes normal email users make, and they don't even realise that they are mistakes.
NOT PUTTING A CALL TO ACTION.
Communication is a two way traffic. Your email message should clearly state what you want the other person to do after reading it lest they read and close and you might not even know they did.
Each email you send out has a purpose: you want to inform/answer someone, assign someone or ask for a favour to someone. (In the past people would ask women out via email.)
Whatever your purpose for sending the mail is, it is appropriate to have a call to action, especially at the end of the email.
- If you are answering someone, you can end the email with a question like; does that fully answer your question?
- An email sent to assign someone can end with a question like; have you fully understood the instruction?
- If you are mailing to ask for something you ought to keep your message short and straight to the point. Since this particular email is about asking it is most appropriate to have your message in the first or second sentence and frame it in a way that it has a question mark.
2. GROUPING PEOPLE UNNECESSARILY (cc. Or BCC).
What can gmail do that Facebook can’t?
I do not send you an email because I am not friends with you on Facebook; I send you an email because of the same of importance that comes with it, and so does almost everyone else.
I do not send you an email because I am not friends with you on Facebook;
However, that sense of importance is watered down when the email arrives under cc. or bcc.
When you include someone in an email under cc. (carbon copy) you are simply telling them that the message therein is not meant for them so their action is not required. Sames as giving someone a colour-photocopy of the original message.
By including someone 'bcc' (blind carbon copy) you are literary telling someone that you do not have time to write to them.
However there there are where using cc. might be appropriate;
- You are updating a team or members of the same group or department about a matter that concerns all of them.
- When you are having a conversation with team-mates or group or department about an ongoing group project.
- You are copying an informative message to an officer who is entitled to receive it.
You may also use bcc. if you are dismissing or suspending someone from their position.
Is there something I have left out? Can this message help someone you know? Please share and help.